OEM Inside Sales Representative III

JOB SUMMARY

OEM Inside Sales Representative III - activities including: Managing the OEM customer base internally. This includes both prospective and existing customers. They take inbound communication and make outbound communication in a manner which facilitates the retention and further penetration of profitable business in a particular assigned region consistent with established sales goals and policies. The form of communication can be phone, EDI, Customer based web site, etc. There is heavy emphasis on electronic interface with the OEM customers.  

DUTIES AND RESPONSIBILITIES

Essential

  • Pro-actively sell our products and services
  • Takes customer’s orders, via phone, email, web portals, EDI and enters orders into the Order Entry program
  • Communicates via phone, and e-mail with internal and external customers
  • Provides various answers to customers’ questions regarding product, orders, shipments, installation, complaints, etc.
  • Attends customer webinars and conference calls to ensure ECCO/CODE3 is up to date with customer requirements
  • Primary ECCO/CODE3 contact for customer changes to forecasting transportation, labeling requirements, Free Trade Agreements, PPAP’s and system changes such as EDI and Websites
  • Administers customer websites ensuring accuracy of company information, surveys and supplier assessments
  • Assists in projects and makes sure milestone dates are achieved to customer satisfaction
  • 24-hour contact for OEM customers requiring after-hours support
  • Works closely with ECCO/CODE3 Quality Manager regarding OEM customer specific requirements
  • Acts as lead in projects affecting OEM customers
  • Provides customers with quotes, data and/or product information upon request
  • Issues returns goods authorizations for returns, processes credit memo requests
  • Build and maintain internal and external relationships
  • Works with shipping and production to coordinate timely and accurate shipments
  • Produce and distribute various customer reports
  • Assists in the maintenance of the forecast
  • Provides training and guidance to team members as a senior member of the OEM Team
  • Create and maintain training documentation for customer specific requirements
  • Travels as needed
  • Performs other duties as assigned or needed

QUALIFICATIONS

Required

  • High school diploma or equivalent education required, associate or bachelor’s degree preferred
  • Thorough knowledge of ECCO/CODE3 products and/or services, demonstrated proficiency using customer data processing systems
  • Must be energetic and possess a customer service-oriented focus 
  • Eagerness to engage in direct sales and customer calling
  • Strong problem-solving skills
  • Ability to work effectively under pressure
  • Proven ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others
  • Working knowledge of MS Windows applications, including Word and Excel
  • Ability to perform the essential duties and responsibilities with efficiency and accuracy with or without reasonable accommodation

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting with intermittent moving in office environment, lifting of office supplies (e.g., binders, etc.)
  • Requires heavy use of mouse and keyboard
  • Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
  • Manual dexterity required (e.g., typing, filing, collating, operating office machines, 10-key etc.)

Equal Opportunity Employer

The above statements are intended to describe the general nature of work performed by the team members assigned to this job.  All team members must comply with Company policies and applicable laws.

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