ECCO Safety Group (ESG) is a global leader in emergency lighting and audible warning equipment for commercial and emergency vehicles. With over 550 employees worldwide, ESG serves more than 500 original equipment manufacturers (OEMs) and thousands more private label, fleet and aftermarket customers in a range of industries from heavy construction to material handling equipment to utilities and public safety. Our mission is to protect people with world-leading safety solutions.
Job Summary
The OEM Sales Manager develops and implements strategic sales plans for North America Private Label and Original Equipment market channels.
Essential Responsibilities and Functions
- Develop annual market channel sales plan.
- Develop strategic plan to implement the business plan.
- Develop an annual market channel budget with monthly reviews.
- Quantify to annual divisional sales forecast and write an annual market channel forecast by customer and territory.
- Implement a review process to achieve the annual forecast.
- Travel to territory as needed to develop customers and independent sales representatives.
- Review competitor data to assist and set corporate strategy.
- Provide marketing product direction based on sales staff input and field investigation.
- Represent company at various trade associations, shows and seminars.
- Report results of customer scorecards to appropriate sales operations; leadership and other team members.
- Provide monthly forecast for assigned accounts.
- Track key sales activities and opportunities in CRM System.
- Manage travel time and expenses to remain at or under budget.
- Perform other related duties as assigned.
Qualifications to Succeed
- Bachelor’s degree in business, engineering or related field OR equivalent combination of education and experience.
- Ability to communicate effectively and be a positive change agent.
- Strong organizational skills.
- Ability to analyze problems and create solutions.
- Strong working knowledge of MS Windows applications (spreadsheets, word processing, databases).
- Must represent ESG in a professional manner (ie. attire, appearance, conduct, etc.)
- Travel up to 75% is required.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
- Frequently required to stand, walk, use hands to feel or handle, and reach with hands and arms.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
ECCO Safety Group (ESG) is a global leader in emergency lighting and audible warning equipment for commercial and emergency vehicles. With nearly 1,000 employees worldwide, ESG serves more than 500 original equipment manufacturers (OEMs) and thousands more private label, fleet and aftermarket customers in a range of industries from heavy construction to material handling equipment to utilities and public safety. Our mission is to protect people with world-leading safety solutions.
ESG has an opening for an Inside Sales Representative I in our Boise, ID administrative office.
JOB SUMMARY:
The Inside Sales Representative is responsible for providing a superior customer experience by utilizing in-depth knowledge of company products, procedures, and programs. This person will effectively respond to customer inquiries, requests and complaints of a more complex nature, and will receive and process sales orders accurately and timely. The successful incumbent will strive to solve problems while delivering outstanding service and quality with every interaction.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
- Promote an outstanding customer-centric attitude and environment, including strong communication skills and application of tact and diplomacy when dealing with customers
- Provide excellent customer service that is focused on the customer as well as the solution
- Contact the customer to clarify any potential concerns or questions about sales orders; follow through on ongoing customer concerns until issue is resolved
- Manage high-volume workload by multi-tasking, coordinating with peers and communicating with customers as required
- Handle objections and use product knowledge to align solutions to customers and business needs
- Create appropriate email responses internally and externally; excellent communication required via phone, email, chats and customer websites
- Take customer orders via phone, email, web, and EDI and enter orders into the Order Entry system; address customer emails and sales requests daily
- Effectively prioritize responsibilities based upon current workload, team alignments, and service expectations
- Develop and maintain a high level of knowledge about our products and services
- Recognize and provide timely feedback to the team lead regarding trends in customer calls and concerns
- Provide accurate and timely answers to customers’ questions regarding quotes, product, orders, shipments, literature, complaints, installation and other technical questions about ESG products
- Issue return goods authorizations for returns and process credit memo requests
- Work directly with the assigned Division Sales Managers and Reps to support customer needs and help generate business
- Enter pricing updates in the CRM tool
- Provide coverage for ESG Americas main phone lines as needed
- Adhere to all Company policies and procedures
- Maintain confidentiality in accordance with established policies and procedures
- Perform other related duties and special projects as assigned
QUALIFICATIONS/REQUIREMENTS FOR POSITION:
- High School Diploma or equivalent education required
- One (1) year of relevant experience required
- Familiarity with the Windows environment and working knowledge of email programs and internet browsers
- Proficient in basic computer operation skills (typing, using a mouse, etc.)
- Ability to learn new software easily (such as in-house ESG systems)
- Must be energetic and possess a strong focus on customer service
- Ability to communicate effectively, both verbally and in writing, with a wide variety of distributors, customers, prospects, company personnel and others
- Ability to type 50 wpm, 10-key by touch
- Good math skills (e.g., adding, subtracting, etc.)
PREFERRED KNOWLEDGE AND SKILLS:
- Excellent critical thinking skills
- Strong attention to detail with demonstrated organizational skills
- Comfortable analyzing information and dealing with complexity
- Able to handle confidential material in a reliable manner
- Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
- Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
- Ability to perform several tasks concurrently with ease and professionalism Ability to effectively prioritize workload in a fast-paced environment
- Proficiency with Microsoft Office Suite
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Job performed at a desk in front of a computer
- Requires heavy use of mouse and keyboard
- Professional office environment along with production environment
- Regularly required to sit, stand, talk, hear, see and read
- Manual dexterity required (e.g., typing, filing, collating, operating office machines, 10-key etc.)
This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
ESG is an Equal Opportunity Employer. ESG is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.
Job Summary
The Fleet Sales Technician will work closely with customers to understand and address their technical needs with Code 3 products and services in an assigned region. This role involves providing in-depth technical support, conducting product demonstrations, and ensuring a high level of customer satisfaction through technical expertise and problem-solving skills. This position is focused on technical solutions rather than sales management.
Essential Responsibilities and Functions
- Conduct product demonstrations for customers both in-person and virtually, showcasing technical features and capabilities.
- Provide technical training and guidance to Sales team members and customers.
- Assist with field testing and installations of new products, collecting and reporting on performance data.
- Educate fleet managers and spec writers on the technical aspects and benefits of Code 3 products.
- Oversee the “test and evaluation” program, ensuring accurate data collection and analysis for fleet customers.
- Provide expert technical support to customers, addressing questions on product specifications, installation procedures, and troubleshooting.
- Review and recommend changes to product installation guides to enhance clarity and usability.
- Collaborate with Sales Managers on technical specifications for new bids and proposals.
- Maintain regular communication via phone and email with internal and external customers to address technical inquiries.
- Build and maintain strong customer relationships through consistent technical support and service.
- Work with Engineering and Project Managers on developing and testing prototypes and samples.
- Communicate product improvements and technical updates to minimize impact on customers.
- Perform other related duties as assigned.
Qualifications to Succeed
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of two (2) years of experience working in the automotive/mobile electronics or similar field.
- Demonstrated proficiency in learning and applying technical knowledge of ESG products and/or services.
- Energetic with a strong focus on customer service and technical problem-solving.
- Excellent decision-making skills.
- High degree of confidentiality.
- Ability to work effectively under pressure.
- Strong professional communication skills, both verbally and in writing, with various internal and external stakeholders.
- Proficiency in MS Windows applications, including Outlook, Excel, and Word.
- Ability to travel throughout assigned region regularly as well as periodic travel outside of region.
This role is specifically for individuals with a strong technical background and focus. Sales management experience alone is not sufficient for this position.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
- Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects.
- Frequently required to stand and walk.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Summary
The Regional Sales Manager is responsible for increasing sales in the most effective manner for the assigned territory for the ECCO and Truck-Lite product lines. This includes seeking out new account opportunities, designing comprehensive product packages that meet customer needs, managing customer accounts, and maintaining awareness of current market trends and competition. Regional Sales Managers are champions of the products they sell and are expected to be fully knowledgeable of the features, functionality, customer benefits, and competitive impact of those products.
Essential Responsibilities and Functions
- Represent ECCO and Truck-Lite product lines in a professional and upstanding manner to promote sales growth and a positive reputation within the territory
- Directly interface with existing and potential customers through various means to promote and sell ECCO and Truck-Lite products and/or services
- Drive continuous sales growth and attain expected margins for assigned territory
- Represent the company at various customer visits, trade shows, seminars, community and/or business meetings to promote the company; interface directly with customers’ corporate management/field personnel
- Coordinate the accurate input and processing of purchase orders with customer service and operations
- Obtain and manage bids and special pricing for customers within the territory, negotiating and obtaining appropriate approvals
- Conduct training activities on a continuing basis for distributors’ sales people
- Develop intimate knowledge of the end users and distribution channels within the territory
- Oversee the “test and evaluation” program with major accounts
- Stay current on and provide all product pricing information, product operation, and new product training
- Complete reports monthly on the status of the district in the areas of success, failures, needs, and other areas as assigned
- Actively participate in the establishment of budgets
- Continually update customer database
- Perform other related duties as assigned
Qualifications to Succeed
- Bachelor’s degree in marketing, sales, business, or related field or equivalent years of experience
- Minimum of 2 years of related experience in sales
- Experience working with wholesale distribution, key accounts, and manufacturers rep agencies
- Ability to build strong business relationships with individuals at any level of the business, internally and externally, and from many diverse professional and cultural backgrounds
- Experience using CRM systems and maintaining up-to-date customer contact and opportunity information to be used in production forecasting
- Exceptional communication and collaboration skills; ability to communicate clearly, professionally, and personably in both written and verbal communication channels; ability to participate in and facilitate group meetings
- Excellent time management, prioritization, and organizational skills
- Strong ethics and integrity
- Independence and motivation to seek out new sales opportunities and grow the sales territory with little direct supervision
- Proficiency with virtual meeting platforms, such as Zoom, Microsoft Teams, etc.
- Computer literacy and familiarity with Windows and Microsoft applications including Outlook, Word, PowerPoint, and Excel
- The independence and ability to continually improve product knowledge and skillset
- Valid driver’s license with good driving record
- Ability to travel up to 75%
Compensation
- The expected salary range for this position is $75,000 – $95,000 annually, depending on experience and qualifications.
Benefits
- This role includes medical, dental, and vision insurance, 401(k) with company match, PTO, and paid holidays. Eligible employees may also receive an annual performance bonus.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand, walk, use hands to feel or handle, and reach with hands and arms.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Summary
The Regional Sales Manager is responsible for increasing sales in the most effective manner for the assigned territory for the Code 3 product line. This includes seeking out new account opportunities, designing comprehensive product packages that meet customer needs, managing customer accounts, and maintaining awareness of current market trends and competition. Regional Sales Managers are champions of the products they sell and are expected to be fully knowledgeable of the features, functionality, customer benefits, and competitive impact of those products.
Essential Responsibilities and Functions
- Represent the Code 3 product line in a professional and upstanding manner to promote sales growth and a positive reputation within the territory
- Directly interface with existing and potential customers through various means to promote and sell Code 3 products and/or services
- Drive continuous sales growth and attain expected margins for assigned territory
- Represent the company at various customer visits, trade shows, seminars, community and/or business meetings to promote the company; interface directly with customers’ corporate management/field personnel
- Coordinate the accurate input and processing of purchase orders with customer service and operations
- Obtain and manage bids and special pricing for customers within the territory, negotiating and obtaining appropriate approvals
- Conduct training activities on a continuing basis for distributors’ salespeople
- Develop intimate knowledge of the end users and distribution channels within the territory
- Oversee the “test and evaluation” program with major accounts
- Stay current on and provide all product pricing information, product operation, and new product training
- Complete reports monthly on the status of the territory in the areas of success, failures, needs, and other areas as assigned
- Actively participate in the establishment of budgets
- Continually update customer database
- Perform other related duties as assigned
Qualifications to Succeed
- Bachelor’s degree in marketing, sales, business, or related field or equivalent years of experience
- Minimum of 2 years of related experience in sales
- Experience working with wholesale distribution, key accounts, and manufacturers rep. agencies
- Ability to build strong business relationships with individuals at any level of the business, internally and externally, and from many diverse professional and cultural backgrounds
- Experience using CRM systems and maintaining up-to-date customer contact and opportunity information to be used in production forecasting
- Exceptional communication and collaboration skills; ability to communicate clearly, professionally, and personably in both written and verbal communication channels; ability to participate in and facilitate group meetings
- Excellent time management, prioritization, and organizational skills
- Strong ethics and integrity
- Independence and motivation to seek out new sales opportunities and grow the sales territory with little direct supervision
- Proficiency with virtual meeting platforms, such as Zoom, Microsoft Teams, etc.
- Computer literacy and familiarity with Windows and Microsoft applications including Outlook, Word, PowerPoint, and Excel
- The independence and ability to continually improve product knowledge and skillset
- Valid driver’s license with good driving record
- Ability to travel up to 75%
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
- Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects.
- Frequently required to stand and walk.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
Equal Opportunity Employer
Essential Job Function:
Chosen candidate will align with our company culture, mission, values, philosophy, and policies and procedures by exemplifying our C.L.E.A.R Principles.
- Curiosity- look for a better way as a solutions-oriented problem solver.
- Leadership- take ownership and be the catalyst of change.
- Enthusiasm- be motivated and passionate about your work.
- Accountability- deliver on commitments and act with integrity.
- Respect- be present, listen and engage with inclusive open, honest, and direct communication.
Responsibilities:
The Regional Sales Manager is responsible for increasing sales in the most effective manner for the assigned territory. This includes seeking out new account opportunities, designing comprehensive product packages that meet customer needs, managing customer accounts, and maintaining awareness of current market trends and competition. Regional Sales Managers are champions of the products they sell and are expected to be fully knowledgeable of the features, functionality, customer benefits, and competitive impact of those products.
- Represent ESG and Truck-Lite brands in a professional and upstanding manner to promote sales growth and a positive reputation within the territory.
- Directly interface with existing and potential customers through various means to promote and sell ESG and Truck-Lite products and/or services.
- Travel to customer sites, trade shows, trainings, and other events.
- Obtain and manage bids and special pricing for customers within the territory.
- Organize and schedule all territory trade show activities.
- Conduct training activities on a continuing basis for distributors’ sales teams.
- Develop intimate knowledge of the end users and distribution channels within the territory.
- Oversee the test and evaluation program with major accounts.
- Stay current on and provide all product pricing information, product operation, and new product training.
- Complete reports monthly on the status of the district in the areas of success, failures, needs, and other areas as assigned.
- Negotiate and obtain appropriate approval for all special pricing to customers.
- Actively participate in the establishment of budgets
- Continually update customer database
- Any other tasks given relating to the operation and growth of our product line in the territory.
- Position requires compliance with the Technology Control Plan and the Federal Export Control Policy established for the Corporation.
REQUIREMENTS:
- A bachelor’s degree in business, Marketing, or related discipline or commensurate experience.
- 2+ years’ selling experience in related market, selling structure and/or product area.
- 2+ years’ sales management experience in a distributor-oriented distribution structure.
- Ability to build strong business relationships with individuals at any level of the business, internally and externally, and from many diverse professional and cultural backgrounds.
- Must be able to travel 75% of the time.
- Experience using CRM systems and maintaining up-to-date customer contact and opportunity information to be used in production forecasting.
- Exceptional verbal and written presentation skills.
- Independence and motivation to seek out new sales opportunities and grow the sales territory with little direct supervision.
- Proficiency with virtual meeting platforms, such as Zoom, Microsoft Teams, etc.
- Computer literacy and familiarity with Windows and Microsoft applications including Outlook, Word, Power Point, and Excel.
- The independence and ability to continually improve product knowledge and skillset
Truck-Lite is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status, We are committed to providing a workplace free of any discrimination or harassment.