Job Summary
The Fleet Sales Technician – Key Accounts will work closely with customers to understand and address their technical needs with Code 3 products and services. This role involves providing in-depth technical support, conducting product demonstrations, and ensuring a high level of customer satisfaction through technical expertise and problem-solving skills. This position is focused on technical solutions rather than sales management.
Essential Responsibilities and Functions
- Conduct product demonstrations for customers both in-person and virtually, showcasing technical features and capabilities.
- Provide technical training and guidance to Sales team members and customers.
- Assist with field testing and installations of new products, collecting and reporting on performance data.
- Educate fleet managers and spec writers on the technical aspects and benefits of Code 3 products.
- Oversee the “test and evaluation” program, ensuring accurate data collection and analysis for fleet customers.
- Provide expert technical support to customers, addressing questions on product specifications, installation procedures, and troubleshooting.
- Review and recommend changes to product installation guides to enhance clarity and usability.
- Collaborate with Sales Managers on technical specifications for new bids and proposals.
- Maintain regular communication via phone and email with internal and external customers to address technical inquiries.
- Build and maintain strong customer relationships through consistent technical support and service.
- Work with Engineering and Project Managers on developing and testing prototypes and samples.
- Communicate product improvements and technical updates to minimize impact on customers.
- Perform other related duties as assigned.
Qualifications to Succeed
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of two (2) years of experience working in the automotive/mobile electronics or similar field.
- Demonstrated proficiency in learning and applying technical knowledge of ESG products and/or services.
- Energetic with a strong focus on customer service and technical problem-solving.
- Excellent decision-making skills.
- High degree of confidentiality.
- Ability to work effectively under pressure.
- Strong professional communication skills, both verbally and in writing, with various internal and external stakeholders.
- Proficiency in MS Windows applications, including Outlook, Excel, and Word.
- Ability to travel up to 75% (primarily driving to customer locations)
This role is specifically for individuals with a strong technical background and focus. Sales management experience alone is not sufficient for this position.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
- Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects.
- Frequently required to stand and walk.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
Equal Opportunity Employer
Job Summary
The Fleet Sales Technician will work closely with customers to understand and address their technical needs with Code 3 products and services in an assigned region. This role involves providing in-depth technical support, conducting product demonstrations, and ensuring a high level of customer satisfaction through technical expertise and problem-solving skills. This position is focused on technical solutions rather than sales management.
Essential Responsibilities and Functions
- Conduct product demonstrations for customers both in-person and virtually, showcasing technical features and capabilities.
- Provide technical training and guidance to Sales team members and customers.
- Assist with field testing and installations of new products, collecting and reporting on performance data.
- Educate fleet managers and spec writers on the technical aspects and benefits of Code 3 products.
- Oversee the “test and evaluation” program, ensuring accurate data collection and analysis for fleet customers.
- Provide expert technical support to customers, addressing questions on product specifications, installation procedures, and troubleshooting.
- Review and recommend changes to product installation guides to enhance clarity and usability.
- Collaborate with Sales Managers on technical specifications for new bids and proposals.
- Maintain regular communication via phone and email with internal and external customers to address technical inquiries.
- Build and maintain strong customer relationships through consistent technical support and service.
- Work with Engineering and Project Managers on developing and testing prototypes and samples.
- Communicate product improvements and technical updates to minimize impact on customers.
- Perform other related duties as assigned.
Qualifications to Succeed
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of two (2) years of experience working in the automotive/mobile electronics or similar field.
- Demonstrated proficiency in learning and applying technical knowledge of ESG products and/or services.
- Energetic with a strong focus on customer service and technical problem-solving.
- Excellent decision-making skills.
- High degree of confidentiality.
- Ability to work effectively under pressure.
- Strong professional communication skills, both verbally and in writing, with various internal and external stakeholders.
- Proficiency in MS Windows applications, including Outlook, Excel, and Word.
- Ability to travel throughout assigned region regularly as well as periodic travel outside of region.
This role is specifically for individuals with a strong technical background and focus. Sales management experience alone is not sufficient for this position.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
- Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects.
- Frequently required to stand and walk.
The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.
Equal Opportunity Employer