Technical Support Specialist

RESPONSIBILITIES:

  • Customer facing role through new customer onboarding, user experience training, and day-to-day interactions
  • Timely responses to customer requests, through support line and ticketing system
  • Proactively monitor customer product health and identify emerging trends
  • Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers
  • Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting
  • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams
  • Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback
  • Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs
  • Diagnose and resolve product issues both remote and in-field
  • Other duties as assigned

EDUCATION REQUIREMENT(S):

  • 2-year technical degree
  • Preferred 4-year bachelor’s degree in engineering, Computer Science, or technical related field

EXPERIENCE REQUIREMENT(S):

  •  1-3 years of relevant technical and customer support experience
  • IT, engineering/technical background preferred
  • Hands-on role must be comfortable working in field (installs, troubleshooting) on vehicles and trailers
  • Mechanical aptitude – comfortable working with wiring and power tools as needed
  • Common knowledge of 12 VDC wiring and cellular network operations
  • Knowledge of API data utilization through 3rd party groups
  • Experience creating dynamic Excel and Power BI tools

TRAVEL REQUIRMENTS

  • Travel required up to 75% of the time

ADDITIONAL INFORMATION:

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes:  a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.

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