Customer Success Supervisor 

RESPONSIBILITIES: 

  • Supervise the Road Ready/Fleetilla Customer Success Team  
  • Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions 
  • Lead efforts to resolve customer concerns in a timely manner 
  • Identify and implement process and system improvements 
  • Support training and development activities for both customers and internal resources 
  • Lead employee coaching and development  
  • Lead new customer onboarding and user interface training  
  • Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services 
  • Summarize product feedback gathered from customer meetings.  Act as an advocate for customers with internal development and product teams 
  • Gather customer feedback to contribute to the product road map 
  • Launch new customer programs.  Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts 
  • Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use 
  • Manage team’s relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects 
  • Identify upsell opportunities within existing customer base 
  • Additional duties as assigned 

EDUCATION REQUIREMENT(S): 

  • BS in Engineering or equivalent technical degree 

EXPERIENCE REQUIREMENT(S): 

  • 3-5 years of relevant account management/customer support.  Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries 
  • Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience  
  • Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries 
  • Lead generation experience a plus 
  • Travel to customers as needed 

Contact Procurement

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