Order Administrator

Customer Management: Add new customers and maintain current customers bill to and ship to information in the ERP system.
Order Verification: Verify the accuracy of order information, and update based on new inventory and shipping information.
Order Processing: Process orders through email, EDI, Demand Scheduling, web, fax, and phone. Handle any rejections by contacting the customer directly and then processing through JDE. Manage customer portals to obtain PO’s, RMA information, order changes, debits, etc.
Return Management: Oversee Return Merchandise Authorization (RMA) process (input, tracking, transfers, and follow-up with customers).
SIM Management: Assist in SIM management (set-up, on-going maintenance, and cancelations)
Customer Interactions: Respond to customer inquiries by phone, email, or other communication to provide non-technical problem resolution.
Team Collaboration: Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
Order Management: Manage order board and work with the Road Ready production planning team to drive timely delivery of products to customer.
Reporting: Help generate reporting for specific business requests.
Champion, role model, and embed Clarience Technologies’ culture principles (Curiosity, Leadership, Enthusiasm, Accountability, and Respect).
Other duties as assigned.

High school diploma or equivalent
2 yr degree, relevant college courses or equivalent previous work experience (operations, accounts receivable, accounts payable, customer support, etc.)

0-2 years’ experience
Candidates must be highly organized and detail-oriented with strong communication skills.
Familiarity with many business systems solutions for order modifications and handling fulfillments transactions between applications.