Quality Assurance Manager

Job Summary

The Quality Assurance Manager is primarily responsible for understanding customer needs and requirements and developing an effective quality control process to meet customer and market quality objectives.  This role reports to the Plant Manager and collaborates closely with other business units, including Engineering, Production, Purchasing, Customer Service, and Administration.

Essential Responsibilities and Functions

• Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; prepare and complete action plans, implement production, productivity, quality, and customer-service standards; identify and resolve problems; complete audits; determine system improvements and implement change
• Lead a group of quality team members to meet company quality objectives to include setting and achieving objectives for continuous improvement of processes and product quality, setting statistically sound inspection and sampling methodologies, providing cost of quality data, and being responsive to customer needs
• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, product returns, recalls, corrective actions, and re-validations
• Produce and distribute supplier NCMR reports as required
• Develop quality assurance plans by conducting quality risk analyses, identifying critical control points and preventive measures, establishing critical control limits, monitoring procedures, corrective actions, and verification procedures
• Interact with customers on their respective quality objectives, technical issues, non-conformance findings, and business reviews
• Prepare organization for customer product or third-party Quality Management System audits and address non-conformities from previous internal and external audits
• Conduct Management Review of the Quality Management System
• Report to executive management and cross-functional managers on Factory Performance Metrics and methods to improve product and process performance
• Work closely with corporate quality teams to improve consistency and commonality across all corporate divisions
• Meet quality assurance financial objectives by estimating requirements, contributing to the annual budget process, scheduling expenditures, and analyzing variances
• Develop skill and technical knowledge of quality team members to support continuous improvement, enhanced product quality and to meet regulatory and compliance needs of the organization
• Perform other related duties as assigned

Qualifications to Succeed

• Bachelor’s Degree in Engineering, a related technical field, or equivalent combination of education and experience
• Minimum of 5 years of work experience in Quality Assurance; 3+ years of experience managing a team in a manufacturing setting preferred
• Strong understanding of ISO 9001/IATF 16949 Quality Standards and implementation; ISO 9001:2015 QMS Lead Auditor certification or other formal ISO 2015 standards training preferred
• Experience analyzing and preparing data to be able to present to an internal and external audience
• Ability to manage multiple ongoing projects and communicate with stakeholders to drive progress and meet project deadlines
• Knowledge and understanding of electronic components and processes
• Excellent written and verbal communication skills, strong interpersonal skills, and an ability to communicate with people at all levels of the organization, and with suppliers and customers.
• Ability to take initiative, maintain confidentiality, meet deadlines, and work in a team environment
• Intermediate to advanced Excel skills or other data manipulative and analysis tools
• Data-driven individual
• Ability to travel occasionally as needed

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
• Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects, and controls and to climb or balance
• Frequently required to stand and walk

The above statements are intended to describe the general nature of work performed by the team members assigned to this job.  All team members must comply with Company policies and applicable laws.

Equal Opportunity Employer