Installation Specialist

Responsibilities: 

Road Ready is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer trailers and vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement. 

  • Installation and Support: Independently or in collaboration with third-party installers, perform installations of Road Ready's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets. 
  • Customer Engagement: Conduct on-site customer training, support trials/pilots, and serve as the Lead onsite presence for strategic customer deployments. 
  • Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices. 
  • Innovation and Feedback: Collaborate closely with the Road Ready Engineering team, leveraging field experiences to inform product enhancements and innovations. 
  • Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction. 
  • Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues. 
  • Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders. 
  • Champion, role model, and embed Clarience Technologies’ culture principles (Curiosity, Leadership, Enthusiasm, Accountability, and Respect).  
  • Other duties as assigned. 

Education Requirement(s): 

  • High school diploma or equivalent 

Experience Requirement(s): 

  • Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries. 
  • Common knowledge of 12 VDC wiring, cellular network operations, GPS, and telematics. 
  • Valid driver's license and clean driving record. 
  • Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries. 
  • Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment. 
  • Excellent communication skills, capable of effectively training customers and collaborating with internal teams. 

Travel Requirements: 

  • The person in this role will be required to travel 50-75% of the time annually. 

Additional Information: 

  • Must be able to lift and move objects up to 50 lbs. 
  • Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces 
  • Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes:  a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status). 

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