Customer Success Supervisor

Supervise the Road Ready/Fleetilla Customer Success Team
Coordinate product installations/replacements for both “In-Vehicle” and “Trailer Tracking” solutions
Lead efforts to resolve customer concerns in a timely manner
Identify and implement process and system improvements
Support training and development activities for both customers and internal resources
Lead employee coaching and development
Lead new customer onboarding and user interface training
Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services
Summarize product feedback gathered from customer meetings. Act as an advocate for customers with internal development and product teams
Gather customer feedback to contribute to the product road map
Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts
Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use
Manage team’s relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects
Identify upsell opportunities within existing customer base
Additional duties as assigned

3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience
Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
Lead generation experience a plus
Travel to customers as needed

Contact Procurement