Accounts Receivable Specialist

ECCO Safety Group (ESG) is a global leader in emergency lighting and audible warning equipment for commercial and emergency vehicles. With nearly 1,000 employees worldwide, ESG serves more than 500 original equipment manufacturers (OEMs) and thousands more private label, fleet and aftermarket customers in a range of industries from heavy construction to material handling equipment to utilities and public safety. Our mission is to protect people with world-leading safety solutions.

Job Summary

The Accounts Receivable Specialist is primarily responsible for maintaining accounts receivable in accordance with ESG’s Quality and Credit Policies. This person will perform all tasks required to maintain the integrity of customer accounts and corresponding collection activities. The successful incumbent will ensure the achievement of cash flow targets for ESG.

Essential Responsibilities and Functions

• Monitor daily shipments and ensure accurate and timely billing to customers
• Contact customers with past due accounts to work out payment schedules and resolve credit hold issues
• Interface with ESG Sales Representatives and Customer Service team to review status of slow pay customers
• Call and/or mail correspondence to customers as necessary in order to update accounts
• Process customer checks for daily deposit
• Research and resolve: partial payments, product returns, proof of delivery requests, and billing errors or discrepancies
• Obtain and mail invoice copies for customers, as requested
• Process statements as required
• Process credit and debit memos
• Follow established processes for approving and establishing new customers
• Interface with collection services as needed and process bad debt write-offs and recoveries
• Generate various weekly, month-end and quarterly reports
• Utilize effective customer service skills and a strong understanding of ESG’s Quality Policy to achieve desired results
• Adhere to all Company policies and procedures
• Maintain confidentiality in accordance with established policies and procedures
• Perform other related duties and special projects as assigned

Qualifications to Succeed

• High School Diploma or equivalent
• Minimum of 2 years of relevant experience, including experience with accounting systems
• Familiar with bookkeeping practices and procedures related to accounts receivable operations
• Demonstrated ability to perform basic mathematical functions (addition, subtraction, division, etc.)
• Experience with a growing company with multiple geographic locations preferred
• Tech savvy and strong computer skills, specifically in the use of Excel and MS Office applications
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Ability to effectively prioritize workload in a fast-paced environment
• Excellent critical thinking skills
• Strong attention to detail with demonstrated organizational skills
• Comfortable analyzing information and dealing with complexity
• Able to handle confidential material in a reliable manner
• Social ease and a demonstrated ability to build relationships with a variety of different people and personality types

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job performed at an indoor office environment at a desk in front of a computer
• Requires heavy use of mouse and keyboard
• Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
• Manual dexterity required (e.g., typing, filing, collating, operating office machines, 10-key etc.)

The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.

ECCO Safety Group (ESG) is an equal opportunity employer committed to a culturally diverse workforce.