Fleet Sales Technician - North East Region


JOB SUMMARY

The Fleet Sales Technician will work with customers to find the products that best meet their needs. The Fleet Sales Technician will interface with customers regarding technical aspects of Code 3 products and services. Provide world-class customer service, sales support, and a full understanding of our products.   

DUTIES AND RESPONSIBILITIES

Essential Functions

  • Conduct product demonstrations for customers both in-person and virtually
  • Educate fleet managers and spec writers on the Code 3 product offering
  • Oversee the “test and evaluation” program with fleet customers
  • Negotiate and obtain appropriate approval for special pricing to customers
  • Answer customer questions regarding product, installation, complaints, etc.
  • Provide technical product installation support for customers
  • Review and recommend changes to product installation sheets
  • Support Sales Managers on new bids and crossing specs
  • Communicates via phone and e-mail with internal and external customers
  • Builds and maintains customer relationships
  • Assist Engineering and Project Managers with Production Parts Approval Process (PPAP) submissions for OEM Customers
  • Work with Engineering and Project Managers on special builds for prototypes/samples
  • Provides product training and guidance to Sales team members and customers
  • Assists with new product field testing and installations
  • Communicate product improvements and minimize the impact to the customers
  • Performs other job-related duties as assigned

QUALIFICATIONS

Required

  • High school diploma or equivalent education required
  • Ability to learn the ESG products and/or services with demonstrated proficiency
  • Must be energetic and possess a customer service-oriented focus
  • Must be willing to travel 50-75% of the time
  • Excellent problem-solving and decision-making skills
  • High degree of confidentiality
  • Ability to work effectively under pressure
  • Ability to communicate professionally, both verbally and in writing, with a wide variety of internal and external users and any level
  • Experience using MS Windows applications, including Outlook, Excel, and Word
  • Good math skills (e.g., adding, subtracting, percentages, etc.)

Desired

  • Associates or Bachelor’s degree preferred
  • Experience working in the automotive/mobile electronics field preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Office: While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

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